Meet Michelle Gapara
Michelle possesses over 10 years’ experience in the Service Industry. Her role as Guest Relations Manager for over 6 years has endowed her with considerable experience in handling people from different backgrounds and cultures. It is this experience that has given her insight into behavioral patterns and formed the backbone of her training. Of critical importance in the training she offers are topics such as Customer Care, Communication Skills, Emotional Intelligence and Personal Branding.
She was crowned Miss Tourism Victoria Falls 2005 – 2006 at National level. This was a role that demanded tact as well as self-confidence. She emerged from this experience with a firm knowledge of how effective self-presentation can open doors and bring opportunities one’s way which otherwise would have been out of reach.
Michelle put to use her experiences and skills by taking Staff and Management at the hotel she worked for through training courses. These comprised Grooming, Deportment and Dress Standards. She also gave talks on Effective Self Presentation within the community at platforms such as churches. In time, she spread her wings by training other Organisations and hosting her own events successfully.
She has partnered with organisations such as The Victoria Falls Hotel, Topics Victoria Falls, Elephant Hills Resort, Rainbow Hotel Victoria Falls and Mopani Lodge. Her events have attracted organisations such as Victoria Falls Municipality, Civil Aviation Authority of Zimbabwe and Dube Legal Practitioners to mention a few.
Strong themes of motivation and inspiration run through all her programmes as she draws deeply from her own experiences as well. Michelle has 2 sons and spends a lot of time reading and listening to inspirational material.
To inspire all we come into contact with to aim towards becoming the best version of themselves.
To play a major role in the development of communities and organizations by providing quality mentorship & leadership programmes.
Quality – Everything that we put our hand to must appeal to all six senses
- Inspiration – Our product leaves a positive and lasting impression
- Respect – We appreciate and value individuality
- Professionalism – Proficiency is a part of our D.N.A.